Clinical Product Dinner - Productising Service-Heavy Clinical Models: How to Scale Without Losing the Care

Productising Service-Heavy Clinical Models: How to Scale Without Losing the Care Join a small group of clinical product leaders, founders and operators for an intimate, off-the-record dinner exploring one of the hardest problems in healthtech: how to turn service-heavy clinical models into scalable, repeatable products. Many of the most impactful healthcare businesses start as services, high-touch, clinician-led and operationally complex. But scaling these models requires difficult decisions about standardisation, automation, ownership and trade-offs between efficiency and care quality. This dinner focuses on the product and operating-model decisions required to scale service-heavy clinical businesses without breaking what made them valuable in the first place. What we’ll discuss When a clinical service is ready to be productised, and when it isn’tWhat should be standardised, automated or kept humanHow to design operating models that scale without collapsing under complexityCommon mistakes teams make when “adding product” to servicesThe tensions between clinical quality, efficiency and commercial realityHow investors, boards and leadership teams evaluate service-heavy models We’ll hear from Mark Jenkins, founder and CEO of Paloma Health, on lessons learned from building and scaling service-heavy clinical products, including the decisions that enabled scale, and those that created friction, cost or unintended consequences. As always, the dinner is highly interactive. Bring your questions, your scars and your toughest scale challenges. We co-create the room together. The Food ​Food is a delicious two-course meal, served family-style. See more about Bao here: https://baolondon.com/menus/ (dietary requirements will be catered for) The Cost £65 (including service). Drinks can be ordered and paid for separately on the night. 🍸 Cancellation If you’re unable to attend, we’ll offer your ticket to someone on the waitlist. If they accept, you’ll receive a full refund. If a replacement can’t be found or you cancel at the last minute, we’ll do our best to refund you, subject to the restaurant’s discretion.