Women of Customer Success NYC Panel: What's Really Driving Productivity in Customer Success

Please join us at the beautiful Malin NoMad on April 16th for our next Women of Customer Success New York chapter event: What’s Really Driving Productivity in Post-Sales Teams? Agenda 5:30pm: Arrival & Refreshments6:00pm-7:00pm: Leadership Panel, Live Q&A:Moderator:Diana Bald, CEO, InRhythmPanelists: Kristine Ramos, Global Head of Customer Operations & Experience, ForterLyndsay Bradish, Senior Director Support, BrazeRahmila Nadi, Founder & President, Women Leading with AI7:00-8:00pm: Networking & Refreshments What this event is about Post-sales teams are under more pressure than ever to do more with less. Customer portfolios are growing, expectations around revenue and retention are rising, and AI is rapidly changing how our teams operate. As a result, “productivity” is no longer just a personal goal - it’s becoming a strategic priority across Customer Success, Support, RevOps, Account Management, and post-sales operations. But what does that actually look like in practice? We're bringing together a panel of leaders across AI, Customer Success, Support & RevOps to unpack the kinds of productivity goals teams are being given today - and how organizations are using AI, tooling, and smarter ways of working to meet them. Some of the topics we’ll explore include: The productivity targets post-sales teams are being asked to hit today (larger portfolios, faster resolution, revenue ownership, scaled coverage models)Where AI is genuinely saving time - and where it still falls shortOther tools and systems teams are using to reduce manual work beyond AIHow teams are rethinking workflows, playbooks, and customer engagement modelsHow leaders are designing organizations that scale without burning people out Who this event is for Customer Success Managers and Account Managers managing growing books of businessCS leaders responsible for scaling teams and improving efficiencySupport, Implementation, and Onboarding leaders focused on faster time-to-valueRevOps, CS Ops, and Enablement professionals designing systems that help teams operate more effectivelyAnyone working in post-sales who is being asked to “do more with less” What you’ll take away A clearer understanding of how “productivity” is being defined and measured across modern post-sales teamsPractical examples of how teams are using AI beyond simple use cases Tooling beyond AI that is keeping teams more productive New ideas for improving how you manage your time, accounts, or team workflowsA more realistic view of what’s working (and what isn’t) when it comes to AI in customer-facing rolesPerspectives from leaders operating at different levels - academic, executive, and practitioner We’ll be announcing the panel very soon. Tickets are $10 and include light refreshments. Spots are limited - we hope to see you there! A big thank you to our partners The Malin for hosting us in their beautiful NoMad space.