Fin x Linear: Delivering High-Quality AI Experiences (Virtual)

AI is helping teams deliver more work faster  — from resolving customer conversations to generating production-ready code. But as we enter the next phase of AI maturity, speed alone is not enough. Expectations for quality are rising, meaning that it’s about delivering speed and trusted, high-quality output. Join Fin and Linear for a candid conversation on how teams are building quality, visibility, and oversight directly into their AI products. Fin is launching new features that enable always-on, AI-powered QA for real customer conversations — combining AI scoring with human review to ensure support stays accurate, compliant, and on-brand. As the product development system for teams and agents, Linear treats oversight as a first-class feature so teams always have a clear view of what agents are doing, and the controls to course-correct them when needed.Both teams are addressing a shared challenge: when AI is generating real output in production, quality doesn’t happen by accident — it requires guardrails, visibility, and a deliberate system to ensure it. We’ll explore what it takes to raise the bar for AI-powered experiences and outputs — without slowing down innovation. What you’ll learn How AI maturity is shifting from “move fast” to “move fast and maintain quality”What “trust” actually means in production AI systemsHow to maintain high-quality customer and product experiences as AI output scalesHow to design hybrid QA systems (AI + human review) that scale Speakers Brian Donohue, VP Product at FinMatthijs Wolting, Engineering at Linear Who should attend CS leaders, product leaders, builders, designers and engineers interested in improving AI quality Recording & Broadcast NoticeBy joining the livestream, you consent to any questions or comments you submit being recorded and broadcast. These may be shared on webcasts, websites, social media, and marketing materials. If you'd prefer not to participate, you're welcome to watch without submitting questions or comments.Intercom, Inc. and its affiliates reserve the right to use this content worldwide, in perpetuity and without compensation.