Women of Customer Success Seattle: Leadership Fireside & Workshop: The Career Moments That Shape Customer Success

We’re thrilled to be launching the Seattle chapter of Women of Customer Success - and we’re doing it in partnership with Aircall, long-time supporters of the WoCS community across London, New York, Sydney, and beyond. Please join us from 5:30pm, April 16th at Aircall’s beautiful Bellevue office for a leadership panel with Q&A followed by a guided workshop & networking evening. What this event is about Every CS career is shaped by a handful of defining moments. The first major customer escalation. The project that changed your trajectory. The manager who challenged you to think bigger. In this panel, experienced CS leaders will reflect on the moments that shaped their careers and share the lessons they wish they had known earlier. Whether you're an IC or leading a team, you'll walk away with new ways to think about your own growth in Customer Success. We’ll start with a candid fireside chat with senior CS leaders sharing how their careers actually evolved - the strengths they developed, the decisions that shaped their path, and what helped them move from execution to influence. Then we’ll move into a short guided workshop: The Wheel of Customer Success. Through this interactive exercise, you’ll step back from the day-to-day and reflect on: Where you’re currently investing your time and energyWhere you want to grow nextOne meaningful shift that could move your career forward Who this event is for Women working in Customer Success, Support, RevOps, Account Management, or post-sales rolesSenior ICs and emerging leaders thinking about their next stepCS professionals who want clearer direction, stronger perspective, and connection with peers Agenda 5:30–6:00 PM: Arrival and welcome drinks6:00–6:40 PM: Panel with Customer Success Leaders: Moderator: Madelyn DePrey, GM The Americas, AircallPanelists:LeeRon Yahalomi, VP Customer Success, DocketMarissa Jones, Director CS, Pitchbook DataNicole Conley, Director CS Ops, EverPro6:45–7:10 PM: Guided workshop - The Wheel of Customer Success7:10–8:00 PM: Networking and conversation A big thank you to Aircall for partnering with us to launch the Seattle chapter and for continuing to support the growth of the Women of Customer Success community.