The Future of Customer Connection Roundtable | Singapore

Join Us for an Exclusive Executive Roundtable Discussion Building AI-Powered Engagement: Designing Smarter Customer Connections The Ortus Club and Infobip invite you to an intimate, closed-door roundtable where APAC's most forward-thinking senior leaders come together — not to sit through another presentation, but to have the conversation that actually moves the needle. Expect a curated morning of candid peer exchange, sharp thinking, and the kind of honest dialogue that only happens off the record. Oh, and great coffee and lunch too. If your organisation is investing in AI, automation, or customer experience transformation, the people in this room are navigating the same decisions you are. Come ready to share what's working, what isn't, and what you're betting on next. The Topic Building AI-Powered Engagement: Designing Smarter Customer Connections APAC is one of the most dynamic customer engagement battlegrounds in the world. With mobile penetration at 100% and a population that is multi-device, always-on, and increasingly unforgiving of fragmented experiences, the pressure on brands to show up seamlessly — across every channel, every time — has never been greater. The brands pulling ahead aren't just investing in more tools. They're rethinking the entire architecture of customer engagement: breaking down data silos, unifying touchpoints, and deploying AI that doesn't just personalise — it anticipates. The competitive advantage is no longer in having more channels. It's in orchestrating them intelligently. The real challenge? Doing this at scale without losing the human feel that turns a transaction into a relationship. For many organisations, the question is no longer whether to build AI-powered engagement — it's how to do it in a way that is coherent, commercially viable, and genuinely customer-centric. Discussion questions will include: What are the key blockers businesses face when attempting to unify customer data across channels — and how are leading organisations overcoming them?How can AI and orchestration platforms help brands deliver truly personalised, context-aware experiences across multiple touchpoints without adding complexity?With AI adoption accelerating across APAC, how will customer engagement evolve — and what does that mean for the teams leading the charge today? The Morning 10:00 AM — Registration & Networking Coffee Arrive, connect with fellow attendees, and settle in over coffee before the session kicks off. 10:30 AM — Opening Remarks A brief welcome from the Organisers and Host to set the tone for the morning ahead. 10:35 AM — Executive Keynote An opening address framing the key themes, emerging opportunities, and strategic challenges shaping customer engagement across APAC. 11:00 AM — Where Customers Engage A focused exploration of today's engagement landscape — the channels gaining ground, the expectations rising, and the gaps most organisations are still closing. 11:15 AM — Roundtable Discussion over Lunch Instigated by our moderator and driven by the group, this is where the real conversation happens. Candid, peer-to-peer, and strictly off the record. 12:15 PM — Closing Remarks Key takeaways from the morning and a close to the formal session. 12:20 PM — Lunch & Networking Continue the conversation over lunch. Some of the best insights from the morning will happen right here. Who Should Be in the Room This roundtable is built for senior leaders who are actively shaping how their organisations engage, retain, and grow their customer base — whether through technology strategy, digital transformation, customer experience design, or commercial growth. If you are thinking seriously about how to harness data, AI, and automation to deliver smarter and more human connections at scale, this is exactly the conversation for you. Relevant titles include: Chief Information Officers, Chief Technology Officers, Chief Experience Officers, Heads of IT, Customer Experience, Sales, Marketing, and Operations, and senior leaders across Digital, ICT, and Solutions functions. Confirmed Attendees Include TBC How to Join Haven't registered yet? Request your seat using the link provided — places are limited and allocated by application. If you've already received a direct invitation, simply click Accept to secure your spot. Once confirmed, we'll follow up with a calendar invite containing the full event details, the confirmed attendee list, and everything you need to prepare for a valuable morning. The Host Infobip is a global AI-first cloud communications platform purpose-built to help organisations connect, engage, and build lasting customer relationships at scale. Operating across more than 190 countries, Infobip enables businesses to orchestrate personalised, omnichannel customer experiences — combining messaging, voice, email, and conversational AI into a single, unified platform. For organisations looking to move beyond disconnected point solutions and build engagement infrastructure that truly performs, Infobip brings the technology, the expertise, and the global reach to make it happen. The Organisers The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.