This Week in Ottawa Tech Events

<p>Most AI support agents fail in one of two ways: they answer things they shouldn't, or they punt everything to a human. In this hands-on workshop you'll build one that gets the balance right. It answers routine questions on its own, asks for clarification when it needs to, and hands the conversation to a person when the stakes call for it.</p><p>We'll open with a short talk from Zara Palevani on her "Act, Ask or Escalate" framework, then build the agent together in n8n, step by step. You'll leave with a working agent you can adapt for your own business or work.</p><p>No coding background needed. If you've never opened n8n before, you'll be fine.</p><p><strong>Agenda</strong></p><p>6:30 PM: Registration and networking<br>6:40 PM: Welcome and what we're building tonight<br>6:50 PM: Guest talk: Act, Ask or Escalate. <a href="https://www.linkedin.com/in/zara-palevani/" target="_blank" rel="noopener noreferrer">Zara Palevani </a>walks through real scenarios and a simple framework for deciding when an AI agent should act, ask, or hand off to a human (20 min)<br>7:20 PM: Hands-on build: an AI support agent in n8n with an escalation path to a human<br>8:20 PM: Q&amp;A, show what you built<br>8:30 PM: Networking and refreshments</p><p>9:00 PM: Close</p><p><strong>What to bring</strong></p><p>Your laptop, charged. A free n8n account set up beforehand if you can (<a href="https://n8n.io/" target="_blank" rel="noopener noreferrer">[signup link]</a>).</p>