

Most AI support agents fail in one of two ways: they answer things they shouldn't, or they punt everything to a human. In this hands-on workshop you'll build one that gets the balance right. It answers routine questions on its own, asks for clarification when it needs to, and hands the conversation to a person when the stakes call for it.
We'll open with a short talk from Zara Palevani on her "Act, Ask or Escalate" framework, then build the agent together in n8n, step by step. You'll leave with a working agent you can adapt for your own business or work.
No coding background needed. If you've never opened n8n before, you'll be fine.
Agenda
6:30 PM: Registration and networking
6:40 PM: Welcome and what we're building tonight
6:50 PM: Guest talk: Act, Ask or Escalate. Zara Palevani walks through real scenarios and a simple framework for deciding when an AI agent should act, ask, or hand off to a human (20 min)
7:20 PM: Hands-on build: an AI support agent in n8n with an escalation path to a human
8:20 PM: Q&A, show what you built
8:30 PM: Networking and refreshments
9:00 PM: Close
What to bring
Your laptop, charged. A free n8n account set up beforehand if you can ([signup link]).
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n8n Meetup Ottawa: Build an AI Support Agent That Knows When to Escalate is a free independent taking place on Tuesday, October 20, 2026 at Head Office Ottawa, 430 Hazeldean Rd Unit 6, Kanata, ON K2L 1T9, Canada, Ottawa, Canada. This independent is organised by n8n Community Events. Attendance is free — register to secure your spot. Currently 44 people have registered out of 44 spots. The event runs for approximately 2 hours and 30 minutes.
Join this independent over 2 hours and 30 minutes for an engaging session of learning, discussion, and networking with fellow attendees.
This independent in Ottawa is ideal for:
This morning independent is part of the growing events scene in Ottawa. Whether you're based in Ottawa or visiting for the independent, it's a great opportunity to connect with the local community. Browse more upcoming events in Ottawa on Rifio.
n8n Meetup Ottawa: Build an AI Support Agent That Knows When to Escalate covers topics including AI. Find similar events by browsing these topics on Rifio.